Answers to our most popular questions
Stokli is an online general store in the Southwest where folks can stock up on regionally produced dry goods from the comfort of home. We source products within a 400 mile radius of our home base in Santa Fe, NM and our vision is to see the growers, makers and artisans in our region thrive. This part of Stokli is so important to us that small producers keep 100% of the retail price for their goods.
Currently membership costs $49.99/yr (or $8.99/mo).
Whatever membership rate you sign up for is the rate you pay for the life of your membership.
Each month we will be adding more products. Eventually when we get to over 200 products a Stokli membership will cost $89/yr ($13.99/mo).
Thank you for considering joining us to support the incredible growers and makers in the Southwest! You can sign up by purchasing a membership.
This is a great question! We came to the realization that small producers are often the ones producing the healthiest, highest quality and most sustainable dry goods out there, and especially when they’re small, they have a steep uphill climb in front of them in order to make it.
We came to the conclusion that if we want to see our regional producers thrive, we needed to find a way to represent them in a way that didn’t include us taking a cut of their profit. Once we landed on this part of the business model it was like our balloon filled with air. This is the heart and soul of what we are all about!
A small part of our revenue comes from medium producers and a select number of dry goods we make in house, but the vast majority of our revenue comes from memberships.
Rise & Shine Memberships
Our Rise & Shine Membership Program is a way to increase access to dry goods in our region. For every membership purchased you are making it possible for us to give one to a low-income, active military or veteran family, student, teacher, or first responder.
Your Account & Orders
Once you are a Stokli member you can order once a week, once a month or however often you want!
Thank you for considering sharing Stokli as a gift! You can purchase a gift membership by checking the “This is a gift” box on the membership product page.
We have no cancelation fees and you may cancel at any time. To cancel your membership, go into your account settings by tapping “Account” in the upper right-hand corner of the site. From your account dashboard, tap the “My Subscription” link in the left menu. In the “actions” section tap the blue Cancel button and follow the instructions. If you require additional help, send us an email at [email protected]. Once you cancel, your membership access will last through the time you have already paid for.
We are incredibly secure! We have an SSL certificate and don’t store your billing or credit card information on our site. For credit card processing we use Stripe which is certified to PCI Service Provider Level 1 and all card numbers are encrypted. This is the most stringent level of certification available in the payments industry.
Shipping & Returns
While we certainly wish we could offer free shipping all the time, we don’t have the typical markups on products that make it possible for businesses to “build it into” their prices.
While shipping prices ultimately depend on the weight and destination, the average price for shipping and handling to our region is around $10.75. For this reason, and to reduce the carbon footprint, we encourage members to stock up once or twice a month to save on shipping.
To reduce the carbon load of extra shipping, we don’t accept returns once a package ships. But if for any reason you are unhappy with an item, get in touch within 14 days of receiving your order and we’ll do our best to make it right.
Unfortunately, our kitchen and warehouse operations do not allow for local pickup. However, we do offer a local delivery option that will get your items to you quicker and save on shipping. If your order destination is located in Santa Fe, you’ll be able to choose our local delivery option in your Cart or at Checkout.